Just Culture : Restoring Trust and Accountability in Your Organization, Third Edition

Description

A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker's extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous.

Details

Author(s)
Professor Sidney Dekker
Format
Paperback | 168 pages
Dimensions
156 x 235 x 12.7mm | 281g
Publication date
24 Oct 2016
Publisher
Taylor & Francis Ltd
Imprint
CRC Press
Publication City/Country
London, United Kingdom
Language
English
Edition
New edition
Edition statement
3rd New edition
Illustrations note
4 Tables, black and white
ISBN10
147247578X
ISBN13
9781472475787
Bestsellers rank
66,225

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